See what it’s like to work at PASS
At PASS (Paladin Airport Security Services), we believe our people are the heart of our success. From day one, you’ll join a team committed to collaboration, respect, and excellence. Whether you are on the frontlines or working behind the scenes, your contributions make a real impact on the safety and experience of millions of travelers.
We pride ourselves on fostering a supportive and inclusive environment where everyone has the opportunity to grow. With industry-leading training, career development programs, and a CARE culture that values both individual and team achievements, PASS is more than just a place to work – it’s a place to thrive.
Why become a Facilitator?
Besides joining a company that cares about your career and growth, there are many reasons why you should join Paladin Airport Security Services as a Bilingual Facilitator:
- Competitive salary
- Health and dental benefits
- Company perks
- Active lifestyle
- Professional growth opportunities
Our CARE Culture
The Paladin Airport Difference starts with our team. We are committed to being Curious, Accountable, Respectful, and Exceptional, and making the world a safer and friendlier place because we CARE! If this sounds like a team you'd like to join, we want to meet you!
Gain Valuable Experience for the next step in your career
Paladin Airport is committed to the growth of our team internally and outside of our organization. Many of our Customer Service Specialists move on to become Service Delivery Managers or to pursue careers with CATSA (Canadian Air Transport Security Authority) or CBSA (Canada Border Services Agency).
Facilitators enhance the passenger experience by providing professional, multilingual assistance in Canadian airport facilities. Our trained facilitators help guide travellers through the screening process, assisting with navigation of the terminal and offering support to ensure a smooth and stress-free journey. Facilitators go through the same training as a Pre-Board Screening Officers, focusing on customer service, compliance with Canada’s Official Language Act, and a barrier free travel experience for all passengers.
What do you need to get started as a Customer Service Specialist?
- Fluent in English and French
- A passion for helping people
- Strong communication and de-escalation skills
- High School Diploma/GED
- Be a Canadian Citizen or Permanent Resident
- Ability to obtain Transport Security Clearance and other advanced clearances as required
Get Started Today
Transform your passion for people into a rewarding and dynamic career with Paladin Airport Security Services!